Frequently asked questions

How does Healthinote ensure that all content and their sources are credible and can be trusted?

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We are careful to only use sources of health information that are known to be clinically led, trusted and reliable. With the support of our advisory board, our clinical director makes decisions about which resources should be included for the library. Our content sources currently include:

  • the NHS Health A to Z and medication library
  • charity partners, including Macmillan, Cancer Research UK, Asthma UK, British Pregnancy Advisory Service, Royal National Institute of Blind People, Mind, and many more
  • HCI’s library of Health and Care videos, which has been commissioned by NHSX
  • Cognitant Group Ltd (the parent company of Healthinote), which specialises in visual and interactive content, with all content created by medical writers followed by a stringent clinical review process

Our trusted charity content partners have been included in response to a survey that we have circulated amongst GPs to ask for their preferred content sources. The source of all content that appears in Healthinote is clearly shown.

How can I, as a doctor, send health information prescriptions using Healthinote Pro via eConsult?

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If you are a clinician with access to eConsult, sending an information prescription is easy.

When you are in the post consult messaging service (PCM) you have access to the Healthinote search bar. Use the search bar to search for any health information. For example, if you search ‘contraception’, it will bring up all contraception health information from a variety of trusted sources. You can click to ‘preview’ the content and then press ‘insert’ to insert the link into the body of your message. Any links you insert will be sent to the patient who can then access the information via the Healthinote app for free.

This video may help summarise the above (this link will direct you to YouTube).

If you are a patient, you will receive an email from your clinician, which will include links to the content selected by them. On receiving these links, you can simply click on them to access the information. If you are using a smartphone, you will be prompted to download the Healthinote app the first time you receive an information prescription, and the content will then load onto your phone. On future occasions you will be able to click straight through to the prescribed information.

What do you do with my data?

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We do not require you to provide any personal information and only track anonymised data. The app has security options so that sensitive content can be secured and accessed only with a password, fingerprint or face ID.

How often will the information on Healthinote be checked and reviewed so that the advice remains current and safe?

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Our sources of content are carefully vetted by Cognitant’s clinical director, with support from our clinical advisory board. In most cases, we provide redirect links to the content on the partner websites, so that information remains up to date. In the case of the NHS, we have a licensing agreement to reproduce the content in the app. We have a feed for the content from the NHS so that content is updated automatically with updates made to the NHS website. Content developed by Cognitant Group is reviewed regularly (as a minimum annually) and updated to ensure it is compliant with the latest guidelines and reflects best practice.

Can we include Healthinote in our practice website?

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Yes. We can provide you with information to help you give patients instructions as to how to access Healthinote. Please contact Cognitant’s marketing director, Alex Merckx (alex.merckx@cognitant.com) for this support.

How do your commercial and financial arrangements work?

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Our standard service is available for free to both healthcare professionals and patients using NHS services.

Charges are applied for:

  • commissioned content: eg an organisation may wish to commission specific content to address a particular care pathway or service
  • additional services: eg detailed reporting or an interface to upload locally developed content

Content may be funded or commissioned by industry partners such as Pharma but, in this case, the sponsorship is clearly labelled and content must follow strict compliance rules as well as our stringent review process that we have built with our advisory group. Information about a specific product, for example an inhaler, is only available for patients who have been prescribed that particular product.

Do you do any user testing?

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Yes, user testing is conducted on an ongoing basis with patients and healthcare professionals. For more information about input received from user testing, please contact Cognitant’s Marketing dDirector, Alex Merckx (alex.merckx@cognitant.com).

Testimonials

Healthcare Professionals

"I have found Healthinote invaluable on a day-to-day basis in practice. It allows me to free up some of my clinical time by guiding the patient towards a reliable source of education to improve the patient's understanding and knowledge. In times where General Practice is under an increased burden to do more and more, it is encouraging to know that there are ideas out there to support the GP as a clinician."

GP

"This tool will enable care workers like myself to learn visually about how to effectively manage sepsis, deal with a deteriorating resident and understand the principals of infection control.  I think it will improve our confidence in managing such cases and thus improve the care received by the residents."

Care provider

Patients

"I found it all so informative and simple to understand. The navigation section is simple to use and allows you to skip to the sections that are relevant to you. It is explained clearly and concisely and the avatar makes it a lot more user friendly."
"There needs to be more like this to help educate and inform people. Amazing!"
"If I had this when I was diagnosed it would have been so helpful"

User testing

Over 60 patients and healthcare professionals (doctors, nurses, carers, physiotherapists) have been consulted as part of our ongoing user research programme.

The research has highlighted the wide range of needs that Healthinote users have, including cognitive load or impairment, mobility issues which make certain kinds of screen interactions more challenging, and visual impairments. This has led to careful attention being paid to reducing the amount of text on the screen, improvements to the search facility, and increasing the target size of buttons/clickable areas. Search data and app analytics have also been reviewed to identify patterns of usage.

Users have been shown designs and prototypes to help to test the quality of the designs and enable us to improve the service.

Some comments from users involved in the testing include:

  • "I'm newly diagnosed and I think it's really helpful." Female, 37
  • "It feels comfortable and takes away the scary aspect of getting help about a health issue." Female, 21
  • "I like this because you can digest it at your leisure." Nurse, 52
  • "This is really good. This is something that a lot of patients and carers would like." Nurse, 52
  • "It's easy to navigate." Male, 31
  • "This is easier to digest than what I find online. I like the visual aids, [and I] like to know what’s causing the condition. My GP wouldn’t always have time to talk about it, they’d just talk about treatment. It’s really thorough. It goes into the background before talking about treating it, I like that." Female, 31

Meet the team

Dr Tim Ringrose

Dr Tim Ringrose

Chief Executive Officer and Founder

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Daisy Allington

Daisy Allington

Chief Operating Officer and Founder

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Rick Knowles

Rick Knowles

Chief Technical Officer and Founder

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Dr Juhi Tandon

Dr Juhi Tandon

Clinical Director, Clinical Safety Officer and Founder

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Becca Sharman

Becca Sharman

Business Director

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Alex Merckx

Alex Merckx

Director of Marketing and Partnerships

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Emma Bishop

Emma Bishop

Head of Content

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Jake Sykes

Jake Sykes

Account Director

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